contactSCOTLAND-BSL and the
BSL (Scotland) Act
National & Local BSL Plans

Scottish Government British Sign Language (BSL) National Plan 2017-2023

“The BSL National Plan has ten long-term goals. These goals represent our collective ambition for BSL in Scotland.”

Scottish Public Services: Action 5

“Promote the use of the Scottish Government’s nationally funded BSL online interpreting video relay service (VRS) called ‘contactSCOTLAND-BSL’, which allows BSL users* to contact public and third sector services and for these services to contact them, and explore the potential for its greater use.”

Making your services accessible to BSL users throughout Scotland by incorporating contactSCOTLAND-BSL, Scotland’s Online BSL/English Interpreting Video Relay Service – VRS

Promote contactSCOTLAND-BSL as a means to be contacted by deaf BSL users by:

  • Incorporate our logo in your website ‘contact us’ pages
  • As a default, why not include the same logo or appropriate wording in your email signatures
  • As well as having your usual, address, telephone, email and website details on your printed materials – you can also include contactSCOTLAND-BSL in your publications

* Wherever we refer to ‘BSL users we mean D/deaf and/or Deafblind people (those who receive the language in a tactile form due to sight loss) whose first or preferred language is British Sign Language.

To assist public bodies in promoting contactSCOTLAND-BSL we have some resources that may be useful. These include:

  • Contact Us buttons & Email signatures (as mentioned above) >>> here
  • Online presentation – short video for staff awareness (induction/staff training etc) >>> here
  • A4 poster/flyer (PDF) for distribution >>> here